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    RRJ

    Return Policy

    You may return any item purchased from rrj.com.ph at any RRJ boutique within the Philippines. Returned items may be exchanged for items in the store. If the chosen boutique item is with a higher value than the returned item, the price difference must be paid at the time of the exchange. If it is of lower value, the price difference is forfeited. Please be advised that all returned items shall be evaluated to confirm its condition.

    Online Store Return Conditions:

    1. You have seven (7) days to return an item from the date it was delivered.
    2. Your item must be accompanied by the sales invoice or waybill from which platform that it was purchased.
    3. Returned items must be unused and in its original packaging with the tags intact.
    4. Items may automatically be returned/exchanged if it is due to a manufacturing defect.
    5. Returns due to a wrong size shall be evaluated by store. Upon approval, items can be exchanged according to its value. You may replace an item with a higher value and pay the difference of the amount of the item.
    6. All undergarments are not eligible for returns.
    7. Returns due to a wrong order shall be evaluated by store. Supporting documents like order verification and summary of order from platform with corresponding dates.


    Shipping Conditions
     

    Shipping is free for orders above Php 1000. Orders with a total cost less than Php 1000, a standard shipping fee is applied. It is Php 150.00 for anywhere within Metro Manila and Php 250.00 anywhere else nationwide.

    If you are not around to receive the delivery, the courier may call or send you an SMS to confirm whether they can leave your order with an authorized representative who is present at your shipping address. Your authorized representative will be asked to sign for the package on your behalf.

    Area

    Amount

    Delivery Lead Time

    Payterms

    Metro Manila

    Php. 150.00

    3 to 5 working days

    COD&Bank Trans.

    Luzon

     

     

    COD - TBD

    Visayas

    Php. 250.00

    5 to 10 working days

    Bank Trans.

    Mindanao

     

     

    Card Payment