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    Return Policy

    You may return any item purchased online from RRJ at any RRJ Store within the Philippines. Returned items may be exchanged for any item in the store. Return Conditions shall be evaluated in stores. If the item chosen is of higher value, the price difference must be paid at the time of the exchange. If of lower value, the price difference is forfeited. Please be advised that all returned items shall be evaluated to confirm its condition.

    Online Store Return Conditions:

    1. You have seven 7 days to return an item from the date it was delivered.
    2. Your item must be accompanied by the sales invoice or waybill from which platform that you purchased.
    3. Returned items must be unused and in its original packaging (with tags intact).
    4. Undergarments are not eligible for returns.
    5. Return due to wrong size shall be evaluated by store. Upon approval, items can be exchange according to the value. They may replace an item with a higher value and pay the difference of the amount of the item.
    6. Your item may only be returned/exchanged is due to manufacturing defect.
    7. 6. Return due to wrong order shall be evaluated by store to check if the item is still in good condition. Supporting documents like order verification and summary of order from platform with corresponding dates.

    Shipping Conditions

    For orders less than Php 900, a standard shipping fee of Php 150.00 applies within metro manila. For provincial shipping standard shipping of Php 250.00 nationwide. Shipping is free for orders above Php 900.

    If you're not around when the package gets delivered, a courier may call or send you an SMS to confirm if they can leave your order with any authorized representative who is present at your shipping address. Your authorized representative will be asked to sign for the package on your behalf.



    Delivery Lead Time


    Metro Manila

    Php. 150.00

    3 to 5 working days

    COD&Bank Trans.




    COD - TBD


    Php. 250.00

    5 to 10 working days

    Bank Trans.




    Card Payment